Skip to main content Skip to footer


The national Centre for Sustainable Delivery website is fully accessible in line with the new government legislation.

This website is improved on a regular basis in an Agile way and we want to be clear and transparent with regards to what we are doing to improve accessibility for the users of this software.

This website is run by NHS Education for Scotland . We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • skip to content links at the top of the page

AbilityNet   has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 

How accessible our documents are

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

How accessible our videos are 

From September 23rd 2020 all video content should have captions. However there may be circumstances where this is not possible such as:

  • The video is too long to caption and would not be cost effective to do so
  • There are not enough resources to caption video at the time
  • Captioning software can have issues with the local dialect which can produce inaccurate captions. This could cause problems when the correct spelling of a medical term is essential.

As a result, manual correction of captions is required for our videos and this is one of the factors we assess when we consider our approach to developing captions and transcripts for videos.

This would be a fail on WCAG Success Criterion 1.2.2 Captions (Prerecorded). 

Some of our older videos and live streams do not have captions. This type of video content is exempt from the regulations and we do not currently have any plans to make them accessible.

Getting in touch

If there is video content that you are not able to access and wish to do so please get in touch at and we will consider your request and get back to you within 5 days. 

If you are currently using captions to access our video content, we would love to hear from you with any feedback as this will allow us to improve our service.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Telephone: 0141 223 1400 (ask for Colin Sanders).
We’ll consider your request and get back to you in 5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Websites) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS) .

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. If you are deaf and would like to communicate with us without visiting the office please contact us using the email address below and we can use contactSCOTLAND-BSL  interpretation service to discuss your issues.

Telephone: 0141 223 1400 (ask for Colin Sanders)

Address: 2 Central Quay, 89 Hydepark Street, Glasgow, G3 8BW

Technical information about this website’s accessibility

NHS Education for Scotland is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Websites) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 

How we tested this website

This website was last tested on the 20th June 2022. The test was carried out by a member of staff from NES Digital using a combination of Lighthouse Accessibility Auditing Tools (integrated Chrome and Internet Explorer development tool), keyboard navigation and JAWS screen reader.

Pages that were tested:

  • homepage
  • about page
  • pages with content
  • contact page
  • news page

This statement was last updated on 22nd June 2022.